Challenge

The market in which Altec operates is unique. In the case of bars and restaurants, peak hours are different from those seen in the retail sector. The flow of customers is constant, as is the turnover of employees. To meet the demand of its clientele, Altec sought different solutions, but it lacked maintenance capacity and the systems were very complex and with low performance. In addition to facilitating the application of the software, another need was to simplify the management of complex IT structures. Altec wanted to reduce costs with database, specialized labor, management, server, back up and antivirus. “We were looking for partners that would simplify the management of information technology”, says Mauricio Martos, director of operations. The solution should serve from small customers, with little budget availability, to larger customers, interested in reducing the complexity of structures and increasing data security.

Solution

Sky One proved to be an ideal partner, with the infrastructure to virtualize and host the back office system in the cloud. With the data secure, Altec can now prioritize the evolution and deployment of its software. Sky One's technology reduced bureaucracy and reduced the installation of more space to store data from days to hours. Altec suggests the cloud system for small customers because it reduces maintenance costs and guarantees data security. “Even a simple bakery does round-the-clock operations. The accumulation of these operations and their information generates the risk of data loss, which is greater as the server – hardware – wears out. Customers with the largest number of operations and establishments have a greater security structure for their data in the cloud,” observes Martos.

Results

The Altec and Sky One partnership standardizes the configuration and installation of the system to work on an increasingly better internet connection. This allows the performance of the Altec solution to be better on the Amazon server than on a server outside the partnership. Together, the back office and Conect.Sky resolve governance issues, which can be resolved at any time. Martos also notes that customers are already seeing the positive impact of the cloud solution in reducing system maintenance costs. “Our strategy is to make Sky.One viable as a stimulus to the client's project that wants to inaugurate, optimize or expand a restaurant. A solution like this is an alternative for customers with initial restrictions,” he says. With this, access to technology without the need for a large investment allows Altec to expand its clientele. Of the new deals closed by Altec customers, 50% include the cloud solution. Of the total customer base, 10% already use the solution. The commercial team is trained to educate old and new customers. In five years, the expectation is that 50% of Altec customers will have their management system allocated in partnership with Sky One.

“Our strategy is to make Sky.One viable as a stimulus to the client's project that wants to inaugurate, optimize or expand a restaurant. A solution like this is an alternative for customers with initial restrictions”