Challenges 

With the arrival of new clients and the company's growth, it was necessary to look for a systems integration solution that would allow scaling the onboarding of clients and reduce the time between entering and generating results for the business. Gabriel Meyer – Architect and software developer at Tunesoft comments:

One of the major internal difficulties is the diversity of systems used by customers, there are hundreds of software on the market and each one with its own integration logic. Our biggest challenge is that most of our customers have little technical knowledge, the IT areas, for example, do not know the practices of HTTP or basic web communication and this ended up delaying our demands too much, we had customers with integrations that took almost 6 months to release and in many cases we developed the codes ourselves internally to speed up the process.

Gabriel also explains that even with all the explanatory documentation about APIS and integrations provided to customers, the difficulty was great in development and often his internal team provided customer support, taking up time they didn't have to try to serve the customer in the best possible way. 

Solution 

The company arrived at Integra.Sky after a vast search for solutions to its business problems in the software market.

After a search for technological solutions, we found iPaaS , after some meetings with the main companies in the field, we decided that Integra.Sky would be our best option. Integra.Sky Integra.Sky only platform that offered us 100% availability of the tool to test it completely for free, without bureaucracy or difficulties, and for us this was extremely important in the purchase decision. From the very first interactions with the platform, we were able to install agents, integrations and basic queries. The intuitiveness and ease of the tool are one of the benefits that most caught our attention. By Gabriel Meyer – Architect and software developer at Tunesoft.

Results 

Gabriel explains that one of the biggest benefits was solving his clients' integration problems with speed and security.

We had a situation with a specific client, where we had many problems with the integrations, the project was not working, we had been trying to solve it without success for more than 3 months. With the arrival of Integra.Sky , and in a short time, we were able to develop the integrations correctly, today the project is going well, the client generates approximately 200 orders per day and has already surpassed 3000 orders integrated by the platform. In addition to agility and time savings, Integra.Sky brought us a significant improvement in the customer experience and in the onboarding of new projects, streamlining deliveries and consequently improving billing and revenue growth.       

We are very satisfied with the tool and with many plans for the future, the idea is to use Integra.Sky to develop the integrations of all our customers and future customers, so we can manage the integrations more assertively and certainly bring evolution and agility in internal processes.