As Artificial Intelligence, Chatbots, microservices and other emerging technologies transform products and services, companies need to review their business processes in order to avoid risk and leverage innovation to achieve greater agility and achieve customer satisfaction.

In recent years, BPM (Business Process Management) tools have advanced as an important tool for managing business workflows. Its growth has occurred mainly because it manages to close the management cycle initiated by management systems, such as CRMs and ERPs.

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With digital transformation new business processes and workflow have emerged

The emergence of technologies such as AI, Bots and Microservices has led companies to streamline certain business processes, with this, a new technology infrastructure has been used in order to support a greater volume of data processing and storage.

However, for a BPM tool to be associated with the Microservices architecture, for example, it is necessary that the BPM and CRM solutions follow this same evolution. The same challenge applies when bringing the benefits of artificial intelligence into the new business process cycle.

Reality shows that we have a great evolution taking place due to digital transformation, this includes changes in software architectures, processes and even integration with the cloud.

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Digital evolution reinforces the need for integration between BPM and cloud computing

In its concept, Business Process Management is an approach used to make an organization's workflow more efficient and able to adapt to a constantly changing environment. And to adapt to these transformations, integration with cloud computing is essential.

This integration becomes critical when BPM aims to reduce human error and miscommunication and focus stakeholders on the requirements of their roles within the organization. BPM is often a connection point within a company between the line of business and the IT department.

It is impossible to imagine so much responsibility and connection with so many technologies without associating the use of cloud computing, where it is possible to combine state-of-the-art infrastructure, information security and high availability.

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A big challenge for technology teams

We have a big challenge ahead of us, the complexity of integrating different APIs, multiple vendors and new technologies are some examples of the complexity faced by IT teams in their quest to improve companies' business processes.

Despite the challenges, it is important to know that we have cloud computing as an ally and main instrument of integration, like Amazon, which invests more and more in innovation, processes and partnerships with the main technology suppliers.

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Written by

Sky.One Team

This content was produced by SkyOne's team of cloud and digital transformation experts.