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After the migration is successful, it is important to ensure that the investment made in the cloud has the expected results, hence the need to adopt metrics that can assess cloud costs and the level of user satisfaction when adopting the technology.
Defining metrics that portray cloud performance is the best way to evaluate the benefits of the cloud in different aspects, in addition to the financial. Using KPIs, it is possible to build the basis for future improvements and corrections to the project.
Use the right metrics to measure cloud success
There are several types of metrics that can be used to verify the effectiveness and efficiency of the cloud, however, it is of fundamental importance to choose the ones that best reflect the strategic information to make a concrete evaluation of the investments.
It is very common, for example, for companies to choose KPIs based on user needs, and to identify operational or commercial criteria that allow evaluations that can demonstrate information regarding ROI.
An important tip for defining the best metrics to use is to take into account the objectives that led to the cloud investment. Imagine, for example, that the migration occurred due to performance problems with the solutions used in the company, so it is necessary to evaluate the response times involved with a critical application.
Another important criterion to be used in defining KPIs are the so-called critical quality factors. They will be the indices that will evaluate the success of the investment.
Let's consider four common types of cloud KPIs.
KPIs related to the service
Whether public , private or hybrid cloud, companies typically start with KPIs that reflect the integrity, quality and availability of cloud services. These metrics are oriented towards services responsible for cloud high availability and problem resolution criteria.
Customer / User Satisfaction KPIs
If users are not satisfied with cloud services, the investments that have been made are of no use. To prevent users from looking for other infrastructure options, check metrics such as user satisfaction and services in use to verify cloud engagement.
KPIs that measure cost
Organizations also implement KPIs to check costs. The use of the cloud can result in unpredictable and unexpected costs, which makes critical analysis important to determine whether the cloud deployment really benefits the business. Operating and infrastructure costs are good examples of metrics to use.
Infrastructure-related KPIs
Cloud infrastructure KPIs are primarily used for private cloud, and include operational details regarding servers, storage, networking, and other elements of the IT infrastructure in the cloud.
While the list of cloud metrics can be long, there are few that will generally serve as the basis for cloud business decisions. It is necessary to carefully evaluate the metrics, as well as the quality criteria.
