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About Presence
Presence is a company with over three decades of experience providing efficient solutions for the retail sector, primarily serving large groups and fashion apparel companies. Because of their focus on the retail segment, the ERP solutions provided by the company have many unique features to address issues such as omnichannel strategies, e-commerce, and other resources specifically geared towards apparel manufacturing.
Always in constant motion, Presence invests heavily in cutting-edge technology to keep up with an extremely dynamic market that often involves projects of high criticality to its clients' operations.
It was in the pursuit of technology and process improvement that Presence reached out to us, and together we formed a solid partnership encompassing cloud environment migration and management, as well as systems integration.
Paulo Sergio Palmerio, CEO of Presence, spoke with us and detailed the impact that the Systems Integration with Skyone had on the business. Continue reading and watch the video to understand all the details!
Systems Integration as a Key to Serving the Retail Market
“When creating environments for our clients, we face significant challenges. For example, companies today demand high connectivity, especially when it comes to integrating diverse systems, and not only that, we need to integrate a large online CRM system and ensure omnichannel, along with the integration of e-commerce elements not only with the central ERP but also with the points of sale. In this context, Skyone has proven to be a valuable solution. Instead of developing custom code for all these integrations, we started using a low-code platform to efficiently connect these diverse elements.” – Paulo Sergio Palmerio, CEO of Presence
It is against this backdrop that Paulo Sergio Palmerio emphasizes that systems integration plays a fundamental role in serving the retail market. It is precisely this integration that allows companies to connect their systems, not only with clients' ERPs and CRMs, but also with specific system modules that support e-commerce, provide omnichannel capabilities, and offer extremely complex garment manufacturing management features.
Given its importance, Presence began searching for solutions to address this bottleneck, which was also impacting the scaling of the business as a whole.
Systems Integration with Skyone: a crucial step towards bringing more efficiency to processes
Before adopting Skyone, Presence faced significant challenges in systems integration. Initially, they attempted to develop integration solutions internally, using APIs and custom code. However, this approach became complex due to the diversity of platforms and the need for specific integration code for each one.
Later, Presence turned to companies specializing in integration, seeking to outsource the process. This, however, resulted in a lack of transparency and visibility of the integrations, making it difficult to identify and resolve problems when they occurred, as Palmerico points out in his testimony.
“We tried to solve the integration difficulties in two different ways before. In the first, we had a platform that was an API on one side, like VTEX, for example, and on the other side we had our own APIs. We wrote a timed midway that hit the APIs and carried data back and forth between the systems, performing the integration. However, with all the different platforms, each one requires a different integration code. In a second phase, as the demand for code development was high, we sought specialized companies to handle these integrations. So this connectivity midway was then done through a third party, but we found a lack of transparency in the methodology used and we didn't have visibility of the integrations.” – Paulo Sergio Palmerio, CEO of Presence
In a scenario like this, the partnership with Skyone was a real game-changer for the Presence team, bringing simplicity to the process, independence, and complete visibility across the entire ecosystem of its clients' integrations.
Features like the Integration Gateway make all the difference in delivering projects to the end customer
“With Skyone’s Systems Integration, the scenario is different because the platform allows us to reuse integrations. If I have an integration with VTEX, for example, when it comes time to do it with Tray, I just take advantage of the same integration pattern.” – Paulo Sergio Palmerio, CEO of Presence
The Skyone platform brought an innovative approach to systems integration at Presence. The ability to reuse existing integrations saved time and provided consistency in the solutions offered. The Presence team can now create integrations more quickly, without the need to develop extensive code.
This transformation resulted in a significant improvement in project delivery for Presence's clients. Previously, a manual integration project took up to 90 days, but now, with Skyone, projects are delivered in as little as 40 hours. This has allowed Presence to be much more agile in meeting client demands and, consequently, scaling its position in the retail market.
Skyone and Presence, a long-standing partnership. Discover Skyone's Systems Integration for yourself!
The partnership between Presence and Skyone has been a significant factor in Presence's success in the retail market. Skyone not only provides effective systems integration solutions, but also stands out for its commitment to exceptional quality, delivery, and service.
“Several companies I know rank their suppliers to have an award of the year. I would tell you without a doubt, if we did that here, that Skyone would be the number 1 supplier in quality, delivery, services, availability, and customer service. If it weren't for that, I wouldn't say it in an interview.” – Paulo Sergio Palmerio, CEO of Presence
In summary, the adoption of the Skyone platform revolutionized the systems integration process at Presence, allowing the company to meet the complex demands of the retail market with efficiency, transparency, and flexibility. The partnership between Presence and Skyone is a successful example of delivering technological solutions to the retail sector. If you are looking to improve systems integration in your business, consider Skyone as a reliable and innovative partner.
