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From tradition to modernity: a legacy of hospitality
Founded in the 1960s, the Royal Hotels Network originated in Belo Horizonte, the result of the work of a family with a tradition in the construction sector. Over the years, it expanded its presence and consolidated its brand as a benchmark in hospitality, with five units — four in Belo Horizonte and one in the Jardins neighborhood of São Paulo.
With a focus on the corporate audience, the network has also been attracting more and more leisure tourists, taking advantage of its strategic location in areas full of tourist attractions. “Our differentiating factor is the hospitality of Minas Gerais, which delights and surprises. We bring this to every detail of our service, even in São Paulo, where we replicate this regional touch,” highlights Xavier, IT Manager, who assumed the role after rapid growth within the company.
The challenge: integration and scalability
Despite its tradition and success, the Royal Network faced challenges in maintaining its operational efficiency. The need to integrate systems and data from different units hindered quick and strategic decision-making. Furthermore, a lack of scalability limited the adoption of new technologies and tools.
“We needed more flexibility and agility to keep up with the market and ensure efficiency in operations,” recalls the director. It was in this context that Skyone, recommended by Faitec, entered the scene as a technology partner.
The transformation with Skyone
Skyone solutions marked a new chapter for Rede Royal. The migration to the cloud environment ensured a more stable and secure operation, focusing on data integration and scalability.
- Operational efficiency : The integration of systems and tools brought agility to data analysis and decision-making.
- Cost reduction : In addition to efficiency gains, the network also experienced an optimization in operational costs.
- Advanced security : With hosting in a secure and centralized environment, the network gained more reliability and peace of mind in data management.
“Skyone’s solution allowed us to cross-reference data between hotels and departments in an integrated way, streamlining processes and ensuring a high standard of efficiency,” explains the director.
Immediate results and sustainable growth
The migration to the Skyone platform was quick and smooth. The Skyone team remained available and collaborative at all times. "The switchover happened in the early hours of the morning, and by 2 a.m. everything was up and running perfectly," recalls the director.
Faitec's recommendation was also a key factor throughout the process. The team's prior experience with the company provided confidence in the decision, especially due to their trust in the positive track record of deliveries and support.
With the new infrastructure, the Royal Network gained the capacity to grow without losing efficiency. The scalable solution allows for the integration of new ventures and tools, while maintaining agility and security as priorities.
“Skyone has supported us in expanding with confidence. We are prepared for new challenges and to continue delivering the best experience to our guests,” says the director.
Planning the future with efficiency and innovation
The Royal Network continues to invest in technologies and processes to further improve its operation. "Our focus is to continue growing strategically, always seeking efficiency and innovation," concludes the director.
A success story in hospitality
The partnership between the Royal Hotels Network and Skyone exemplifies how technology can be a powerful ally for sustainable growth and operational excellence. From data integration to advanced security, the solution adopted by the network shows that modernizing processes is an essential step for those seeking to delight customers and lead in the market.
