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Discover the success story of the Skyone and Fortes Tecnologia partnership.
1. About the company
Fortes Tecnologia , with a 30-year history, is a company specializing in the development of software for accounting management, human resources management, financial management, and transportation management.
Through Fortes Academy, the company empowers clients with courses and training aimed at boosting the careers of technology professionals and making them experts in different solutions.
2. Challenges
Digital transformation requires companies that work with software development to find new ways to promote, sell, and deploy their solutions.
And in Fortes' case, the challenge was quite clear : Cloud vs. On-Premises .
“ To make any move with On-Premises, we often need to schedule with the IT staff or the entire team to do the initial installation, which depends a lot on scheduling to make it happen. When we have the cloud, the process is different: there is already a setup ready, the entire environment is prepared for it, and the software is already there in the cloud ,” reports Felipe Roque, Commercial Director of Fortes Tecnologia .
Thus, these were the main difficulties of the on-premises model:
- concern about scheduling an appointment to install the software;
- Having the entire IT team available; and
- To depend on internet speed to download software.
Since cloud is much faster, it results in quicker system delivery, allowing customers to use the system more quickly .
Pandemic scenario accelerates cloud usage
We know that the context of the Covid-19 pandemic has impacted different types of businesses.
When Fortes Tecnologia found itself in this situation, it realized it urgently needed an efficient cloud solution , especially since the opportunity for cross-selling was already organically knocking on its door.
Customers already had a demand for cloud services because they knew they needed this resource to continue operating.
3. Solution
To overcome the challenges, the solution found was to form a partnership with Skyone , ensuring that Fortes' solutions were available through the cloud.
“ We started Skyone in a very structured way. It was right at the height of the pandemic ” Felipe points out.
This partnership brought fluidity to the company's cross-selling operation.
Previously, there was a single team that handled both Cross-Sell and Up-Sell, but with the Skyone partnership, it became necessary to separate operations due to the large volume of Cross-Sell with the new cloud offering.
“ Like any company, we went through an adaptation process during the pandemic. But we were able to understand very quickly what our clients needed, and we acted extremely rapidly so that we could support them, pandemic or not, so that when they needed Fortes, we would be there, delivering a cloud offering that better suited their needs at that moment ,” comments Felipe.
4. Results
With the possibility of offering cloud-based services, sales increased during the pandemic and the company achieved significant results:
Greater customer satisfaction
By using the cloud, Fortes' clients gained in both performance and experience. The result was increased satisfaction with the services, both for those who already operated in the cloud and for those who had an on-premise infrastructure and chose to migrate to the cloud .
In the case of on-premises solutions, clients did not upgrade their infrastructure at the necessary speed. This resulted in declining performance over time, as the cloud is crucial for maintaining speed and providing significant daily gains.
In the case of customers who were on another cloud and moved to Skyone, an improvement was observed not only in speed but also in the way the cloud environment is managed. Customers began to have an experience similar to on-premises, but with the added benefits of the cloud.
Increase in business closures in other, previously unserved locations
The partnership also facilitated Fortes' entry into markets that had an expansion strategy.
“ We are a technology company that already has a large market share in the North and Northeast regions, and when we decided to expand to the South and Southeast, we saw a different level of digital maturity. This means that our potential clients already want a cloud-based offering because they already know the advantages, they know that the investments are lower, and they want the mobility to work ,” explains Felipe.
In large cities like São Paulo, Rio de Janeiro, and Belo Horizonte, where many people already work from home, this mobility, along with speed and ease of access , are the most important factors in choosing a cloud-based solution.
Having this offer option greatly facilitated Fortes' work in providing more possibilities for customers and also in bringing agility to its own internal operation.
Enhanced security with infrastructure and data
It's common to worry about moving operations to the cloud. Many companies still believe that anything that's in their hands, that's tangible, provides more security and control when it comes to information and data.
But when we have a great partner that guarantees this security, we mitigate that risk. In Felipe's words, " risk will exist everywhere, but if you don't have a good back-end structure with firewalls that guarantees speed... Being in an on-premises structure isn't the best business ."
Felipe also highlights the importance of having a secure infrastructure base:
“You need to protect your customer data. Fortes' software stores a lot of information that is extremely sensitive for customers. So, without a partner like Skyone, which supports and guarantees the protection of this information until the end, the company would be out of business”.
How about following in the footsteps of Fortes Tecnologia and expanding your offerings as a Skyone Partner? Simply contact us here and secure special partnership terms!
