About the company

TuneSoft, a company with over 3 years in the market, has as its core business the credit analysis service for small and large companies. The Tiino platform, a product developed by the company, aims to automate and standardize credit analysis processes, applying customized algorithms to each client, classifying them and generating credit limits according to the analyzed profile.

Challenges 

With the arrival of new clients and the company's growth, it became necessary to find a systems integration solution that would allow scaling client onboarding and reducing the time between onboarding and generating results for the business. Gabriel Meyer – Architect and software developer at Tunesoft comments:

One of the major internal challenges is the diversity of systems used by clients; there are hundreds of software options on the market, each with its own integration logic. Our biggest challenge is that a large portion of our clients have limited technical knowledge; their IT departments, for example, are unfamiliar with HTTP practices or basic web communication, and this ended up significantly delaying our projects. We had clients whose integrations took almost six months to complete, and in many cases, we developed the code internally to speed up the process.

Gabriel further explains that even with all the explanatory documentation about the APIs and integrations provided to clients, development was difficult, and often his internal team provided customer support, taking up time they didn't have to try to serve the client in the best way possible. 

Solution 

The company approached Skyone after an extensive search for solutions to its business problems in the software market.

After searching for technological solutions, we found iPaaS . After several meetings with leading companies in the field, we decided that Skyone would be our best option. Skyone was the only platform that offered us 100% availability of the tool to test completely free of charge, without bureaucracy or difficulties, and this was extremely important to us in our purchase decision. Right from the first interactions with the platform, we were able to install agents, integrations, and basic queries. The intuitiveness and ease of use of the tool are among the benefits that most caught our attention. By Gabriel Meyer – Architect and software developer at Tunesoft.

Results 

Gabriel explains that one of the biggest benefits was solving his clients' integration problems quickly and securely.

We had a situation with a specific client where we were experiencing many integration problems; the project wasn't progressing, and we had been trying to resolve it for over 3 months without success. With the arrival of Skyone, and in a short time, we were able to develop the integrations correctly. Today, the project is running smoothly; the client generates approximately 200 orders per day and has already surpassed 3000 orders integrated through the platform. In addition to speed and time savings, Skyone has brought us a significant improvement in customer experience and onboarding for new projects, speeding up deliveries and consequently improving billing and increasing revenue.      

We are very pleased with the tool and have many plans for the future. The idea is to use the Data Integrations and Flows platform to develop integrations for all our current and future clients. This will allow us to manage integrations more effectively and certainly bring evolution and agility to internal processes.