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Privacy Notice

DPO: Renata Miziés de Barros (email: dpo@skyone.solutions)

Nós da Skyone estamos comprometidos em respeitar a privacidade, proteção e a segurança dos Dados Pessoais dos nossos usuários , de modo a tratar as informações coletadas em conformidade com as legislações relativas à privacidade e proteção de Dados Pessoais no Brasil, tais como a Lei Geral de Proteção de Dados Pessoais (LGPD).

Therefore, any information you provide to us will be treated in accordance with the limits established here and under the terms of applicable law. The same applies to companies acquired by the Skyone Group, which adhere to a rigorous program of compliance with best practices and alignment with our corporate processes.

With this Privacy Notice, we want to communicate the following aspects to you in an objective and transparent manner:

No exercício de suas atividades, a Skyone realiza diversas operações de Tratamento Dados Pessoais, podendo ser caracterizada como Operadora ou Controladora de Dados Pessoais, sempre com o compromisso de buscar o melhor interesse dos respectivos titulares e respeitar os seus direitos com base na legislação em vigor, em especial a LGPD.

Selecione uma das opções abaixo para visualizar exemplos práticos da atuação da Skyone como Operadora ou Controladora de Dados Pessoais, conforme o contexto do tratamento:

Operator

For example, in its relationship with its clients, Skyone acts as a Personal Data Processor when it processes Personal Data in accordance with the lawful instructions of its clients.

Term/Expression
Meaning
National Data Protection Authority (or ANPD)
The public administration body responsible for overseeing compliance with the provisions of the LGPD (Brazilian General Data Protection Law) throughout Brazil.
Personal Data
Any information capable of identifying a natural person, directly or indirectly.
Sensitive Personal Data
Any Personal Data relating to racial or ethnic origin, religious beliefs, political opinions, membership of a trade union or religious, philosophical or political organization, as well as data concerning health or sex life, genetic or biometric data.
DPO (or Data Protection Officer)
This professional is responsible for acting as a communication channel between Skyone, data subjects, and the ANPD (Brazilian National Data Protection Authority). Their main objective is to ensure that Skyone complies with laws and regulations relating to privacy and data protection.
LGPD
General Law on the Protection of Personal Data (Federal Law No. 13.709/2018)
Privacy by Design
Privacy by design is the principle of the LGPD (Brazilian General Data Protection Law) that requires the protection of personal data to be considered from the very beginning of any company project, system, or process—and not just after it is already in operation. This means planning and adopting preventive measures to ensure the security and correct use of data from the very first moment.
Third parties
Any and all individuals or legal entities with whom Skyone interacts or may interact. This includes, but is not limited to, service providers, suppliers, consultants, partners, contracted or subcontracted third parties, regardless of whether a formal contract exists or not, including those who use the Company's name, provide materials, interact with public officials, the government, or other third parties on behalf of Skyone
Holder
The individual to whom the Personal Data refers.
Treatment
Any activity performed with Personal Data, such as collection, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, updating, communication, transfer, sharing, dissemination or extraction, according to Article 5, X, of the LGPD (Brazilian General Data Protection Law).

This Notice applies to (i) Skyone's individual and corporate clients; (ii) all third parties, whether individuals or legal entities, acting for or on behalf of Skyone in operations involving the Processing of Personal Data; and (iii) visitors to our Sites and users of our platforms.

Este Aviso de Privacidade também é válido para os Sites https://www.skyone.solutions ou https://www.skyone.cloud ou https://support.skyone.cloud ou https://latamsuporte.skyone.cloud ou https://suporte.skyone.cloud

Nossos serviços não foram concebidos e nem se destinam a serem utilizados por menores de 18 anos. Por esta razão, não coletamos ou voluntariamente solicitamos informações de menores de 18 anos nos formulários disponíveis em nossos serviços. Assim, se porventura recebermos informações iremos excluí-las e não as manteremos em nossas bases. Caso haja suspeita que um menor de 18 anos esteja utilizando os serviços da Skyone, poderá ser enviado um e-mail para: dpo@skyone.solutions.

In order to respect your privacy, we understand that any and all processing of personal data must be limited to the minimum necessary, in a relevant and proportionate manner, to allow the intended purpose to be achieved.

Therefore, the Personal Data we collect about you will vary depending on your relationship with us, whether you are a client, consumer, visitor, partner, or other.

Below, grouped into categories, we present the main Personal Data that may be processed by us:

  1. Registration data: may include first and last name, date of birth, gender, ID number, and CPF (Brazilian tax identification number);
  2. Dados de qualificação: podem incluir endereço residencial/comercial, área/departamento, nacionalidade, filiação;
  3. Contact information: may include landline or mobile phone numbers and personal and/or professional email addresses, information related to any user support services;
  4. Professional information: may include profession, workplace, job title, and work history;
  5. Financial information: checking account, bank branch, or other payment method used when contracting our services;
  6. Dados de redes sociais: perfis de redes sociais que Você utiliza para interagir conosco, principalmente LinkedIn, Instagram, Threads, Tik Tok, YouTube e Facebook;
  7. Attributes associated with your electronic devices: IP address, user, access provider, operating system, browser (type, version, enabled options and installed plug-ins), video settings (size/resolution and number of colors), date and time of access, and pages viewed through cookies.

The information we process about you may have been provided directly by you to Skyone, by third parties, or even collected automatically through our platform and other channels.

Let's understand each of these data collection situations better?

a) Informações fornecidas diretamente por Você

From the very beginning of your interaction with us, you voluntarily provide us with information about yourself. For example, when you contact us through social media or publicly tag us in a photo at an event. Or even when you use one of our customer service and support channels, or want to speak with one of our specialists. Furthermore, when you interact with the content on our Platform, register to participate in a selection process on our website, or subscribe to receive our newsletters .

b) Informações obtidas de Terceiros

In specific cases, we may also receive some of your Personal Data from Third Parties. For example, information provided by Skyone's contractors, such as employers, consultants, service providers, or suppliers who help us offer increasingly better products and services for you.

c) Informações obtidas automaticamente

Em algumas situações, também poderemos coletar Dados Pessoais de forma automática, por meio dos dispositivos que você utiliza para acessar a nossa Plataforma. Essas informações nos auxiliam a gerar estatísticas de acesso e, assim, conhecer melhor o nosso público. Isso é importante para que possamos aperfeiçoar nossas Plataformas e serviços e adequá-los aos mais diversos públicos.

Alguns desses dados podem ser coletados por meio de cookies ou tecnologias similares, conforme explicaremos em tópico específico.

d) Informações disponíveis publicamente

Há, também, a possibilidade de coletarmos informações suas que se encontrem disponibilizadas publicamente e em mídias sociais (como LinkedIn, Instagram, Threads, Tik Tok, YouTube e Facebook).

Therefore, from the collection of your information, we can use it for several different purposes. Below, we list our main purposes, as well as the main groups of data used:

Personal data category
Purposes
Legal basis
Registration data; Qualification data; Contact information; Financial data.
Viabilizar um serviço/produto solicitado por Você.

Trataremos seus Dados para poder fornecer o serviço/produto adquirido por Você.
Contract execution
Registration data; Contact information; Financial data.
To execute a contract you have entered into with us or to carry out pre-contractual due diligence

If you are a party to a contract with Skyone, or represent a company in a contract, we will process your Data for the conclusion and execution of the contract, to ensure the completion of the work and the respective payment.
Contract execution
Registration data; Qualification data; Contact information.
Communication

• We may process your Personal Data to respond to your requests or other interactions with us, such as via email, chat, or other tools on our websites.

• To send relevant notices about our activities, such as changes of address and corporate structure.

• Forwarding updates that impact your relationship with us in the interest of transparency, such as updates to this Privacy Notice.
Legitimate interest or Contract Execution
Registration data; Qualification data; Contact information.
To comply with our legal or regulatory obligations

Your Personal Data may be used to fulfill our obligations under the law and/or regulations of government agencies and orders or requests from tax authorities, the Judiciary, and/or other competent authorities. For example, we may process Personal Data for the issuance of invoices.
Compliance with a legal or regulatory obligation
Registration data; Contact information
To allow the regular exercise of our rights

Even after your relationship with us has ended, we may process some of your Personal Data to exercise our legal rights, including as evidence in judicial, administrative, or arbitration proceedings.
Regular exercise of rights
Registration data; Contact information; Social media data; Attributes associated with your electronic devices.
To enable activities necessary for Skyone

We may also process your Personal Data for activities such as: improving our products and services, conducting research and questionnaires, promoting events, sending gifts, maintaining relationships with our clients and partners, analyzing and reporting on company performance, and conducting internal consultations. In activities supporting Skyone's interests, we will always respect the limits of your expectations, and the processing of Personal Data will not prejudice your interests, rights, or fundamental freedoms.
Legitimate interest
Registration information; Contact information; Professional information.
Recruitment and selection

We may process your Personal Data to receive your application (including through specialized websites), analyze your resume, verify your skills and curriculum information, and determine whether or not you meet the specific requirements of the position you applied for, as well as to proceed with the selection process, when applicable, in situations such as contacting you by phone or email and scheduling interviews.
Legitimate interest
Registration data; Contact information; Social media data; Attributes associated with your electronic devices.
Creating interest profiles

We may analyze your personal information (Your Personal Data) to create a profile of your interests and preferences so that we can tailor and target our communications in a timely and relevant manner for you. We may use additional information about you when it becomes available from external sources to help us do this effectively. This allows us to be more focused, efficient, and economical with our resources and reduces the risk of you receiving information that is considered inappropriate or irrelevant.
Legitimate interest
Registration data; Contact information; Social media data; Attributes associated with your electronic devices.
Sending advertising

We will only send marketing communications via email, text, and phone if you have explicitly given your prior consent. You can opt out of our marketing communications at any time by clicking the unsubscribe link at the bottom of our marketing emails or, in the case of text messages and phone calls
Consent

Cookies são arquivos de texto que podem ser armazenados em seus dispositivos eletrônicos quando você visita nossos Sites. Nós utilizamos desta ferramenta para diferentes finalidades, como gerar estatísticas de acesso e aprimorar a sua experiência em nossos Sites.

Below is a list of the types of cookies used and their purposes:

Cookie Type
What do they do?
Necessary/Essential
To ensure the proper functioning of our Sites, as well as to allow you to make use of all available features.
Performance/Analysis
They help us understand how visitors interact with our Sites by providing information about the areas visited, the time spent on the Platform, and any problems encountered.
Functional
They allow us to remember your previous choices, such as your browsing language. They are responsible for providing a personalized experience.
Marketing/Advertising
Used to provide more relevant and specific content tailored to your interests. They can also be used to deliver more targeted advertising or limit the number of times it is shown. Additionally, they allow for measuring the effectiveness of a launched campaign.

We would like to emphasize that necessary cookies are essential for the normal functioning of our Sites. This means that if you object to the use of this tool, it may compromise your experience or result in the suspension of your access.

Você pode gerenciar suas preferências a qualquer momento por meio de nosso cookie banner ou, ainda, por meio de nossa ferramenta disponível em: https://skyone.solutions/pb/cookies/;

 

A Skyone mantém os Dados Pessoais apenas pelo período necessário para atender às finalidades para as quais foram coletados, inclusive para o cumprimento de obrigações legais, contratuais ou regulatórias aplicáveis.

Quando os Dados Pessoais não forem mais necessários para tais finalidades ou quando não houver base legal para sua retenção, eles serão eliminados ou anonimizados, conforme aplicável, nos termos da legislação vigente, em especial do art. 15 da LGPD, e de acordo com os registros internos de tratamento de dados da Skyone.

We do not share your Personal Data with third parties for marketing purposes.

However, we may disclose your Personal Data to Third Parties in order to achieve the other purposes set out in this Notice. These Third Parties may include:

  • empresas do grupo econômico da Skyone, para que possamos prestar nossos serviços e avaliar a eficiência de nosso atendimento;
  • parceiros de negócio e prestadores de serviço, para viabilizar a atuação de canais de comunicação, bem como fornecimento de estrutura necessárias à viabilidade de nossos serviços;
  • hipóteses de alguma operação societária, como por exemplo operações de fusão, aquisição, cisão e incorporação;
  • autoridades administrativas e judiciais quando necessário para cumprimento de obrigação legal ou para auxiliar na investigação de atividades suspeitas ou ilegais; e
  • escritórios de advocacia, assessorias jurídicas e outros representantes legais quando necessário para defender os interesses da Skyone em procedimentos administrativos, arbitrais ou judiciais

When we share your Personal Data in the situations described above, we use contractual instruments to ensure that any Third Party that receives it guarantees adequate protection for it.

Skyone adopts, whenever applicable, governance measures that include conducting Data Protection Impact Assessments (DPIAs), reinforcing our commitment to the principle of privacy by design and to the adoption of technical and organizational controls proportionate to the risks involved, identifying, assessing and mitigating risks before initiating processing.

Skyone may also review and update these assessments periodically, in accordance with technological advancements and changes in the operational context.

All Personal Data is stored in systems located in Brazil, the United States, Germany, and other regions such as Asia (including India and Saudi Arabia), when applicable, observing the appropriate levels of data protection required by applicable legislation. We may also relocate and store these systems in any other country that offers an adequate level of personal data protection or that observes the safeguards provided for in the LGPD (Brazilian General Data Protection Law) and, when applicable, in the GDPR (General Data Protection Regulation), always keeping them under our supervision and in a secure manner. All transfers will observe the principles of purpose, necessity, security, and transparency, ensuring the rights of data subjects.

Nas situações em que for necessário compartilhar os Dados Pessoais com um terceiro localizado fora do Brasil, incluindo as empresas do grupo Skyone, além de garantir a segurança e proteção dos Dados Pessoais por meio de contrato, a Skyone se valerá de uma das hipóteses legais de transferência internacional autorizada pela legislação aplicável, em especial aquelas previstas nos artigos 33 e seguintes da Lei Geral de Proteção de Dados Pessoais (Lei nº 13.709/2018) e no Regulamento da Transferência Internacional de Dados da ANPD (Resolução CD/ANPD nº 15/2024).

Where applicable, Skyone will also observe the obligations set forth by the European Union's General Data Protection Regulation (GDPR), including the application of approved standard contractual clauses, additional contractual guarantees, and respect for the rights of data subjects residing in the European Union.

Whatever relationship you choose to establish with Skyone, you are guaranteed all rights relating to your Personal Data as provided by law, including:

  • Confirmation and Access Rights. You have the right to confirm what data about you is processed and to request access to what we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide this to you unless legal exceptions apply. To access your information, please send a description of what you wish to see and proof of your identity so that we can validate and return your information.
  • Right to correct incomplete, inaccurate, or outdated data. You have the right to have your Personal Data corrected if it is incomplete, inaccurate, or outdated. The accuracy of your information is important to us, so we are working on ways to make it easier for you to review and correct the information we hold about you.
  • Anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data. You have the right to request that we anonymize, block, or delete unnecessary, excessive, or unlawfully processed data.
  • Right to erasure and/or revocation of consent. You can ask us to delete your Personal Data processed with your consent. In some cases, it will be necessary to retain this information, such as to comply with a legal or regulatory obligation or to maintain anonymized data.
  • Right to data portability. You can ask us to send your Personal Data to another service provider.
  • Right to object. You have the right to object to the Processing where we use your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.
  • Direito de informações de entidades públicas e privadas. Você tem o direito de obter informações acerca de entidades públicas e privadas com as quais tenhamos realizado o uso compartilhado de seus Dados.

    Podemos ser obrigados a pedir mais informações e/ou evidências de identidade. Nos esforçaremos para responder plenamente a todas as solicitações dentro do prazo disposto na legislação aplicável. No entanto, se não formos capazes de fazê-lo entraremos em contato com você explicando eventuais razões para o atraso.

Podemos ser obrigados a pedir mais informações e/ou evidências de identidade. Nos esforçaremos para responder plenamente a todas as solicitações dentro do prazo disposto na legislação aplicável. No entanto, se não formos capazes de fazê-lo entraremos em contato com você explicando eventuais razões para o atraso.

Requisições que envolvam Dados Pessoais e/ou documentos de outros Titulares não serão atendidas, exceto mediante procuração, poder parental ou outra hipótese que autorize o exercício do direito de outro Titular por Você.

Importante informar que, em circunstâncias específicas, é possível que a sua requisição não seja atendida. Nestes casos, nós explicaremos os motivos que justificaram o não atendimento.

If you do not wish to receive direct marketing communications and have any questions regarding the processing of your data, or wish to exercise your rights as a data subject, you can submit your request using the form available at: skyone.solutions/juridico-e-grc/requisicao-de-dados-lgpd-skyone/

We are committed to putting you in control of your Data at any time, as follows:

To do this, we ask that you identify yourself and indicate which right you wish to exercise. If you have any questions, please do not hesitate to contact us.

  • We have internal policies and procedures that determine how Personal Data should be handled by Skyone. These guidelines aim to ensure the proper and lawful processing of the Personal Data we hold.
  • When you provide us with Personal Data, we take steps to ensure that appropriate technical and organizational controls are in place to protect it.
  • Any sensitive personal data that is processed is protected with 128-bit SSL encryption software and stored using cybersecurity systems.
  • Once we receive your information, we make every effort to ensure its security on our systems. It's important to note that where we have given (or where you have chosen) a password that allows access to certain parts of our Platform or Website, you are responsible for keeping that password confidential. We ask that you do not share your password with anyone.

In addition to these organizational and governance measures, we have adopted several other technical measures that ensure even greater security for your Personal Data, such as:

  • We maintain processes for detecting, resolving, preventing, and reducing the occurrence of privacy, data protection, and cybersecurity incidents, providing increasingly reliable, available, and secure computing environments
  • We adopt processes that include, but are not limited to: scanning for external and internal vulnerabilities; scanning the dark web; applying software patches; updating operating system versions; updating database versions; and scanning and mapping open ports
  • Analysis and management routines associated with monitoring and alerting of security events using XDR (Extended Detection and Response) technology.
  • Strict control of the processing of personal data, including access restriction and password-protected access;
  • The existence of an information security program;
  • Implementing segregation of access to Personal Data;
  • Guidelines for password protection; and
  • Access to services exclusively through secure networks.

Em linha com nosso compromisso com a privacidade desde a concepção (privacy by design), antes de implementar quaisquer sistemas ou processos de tratamento de alto risco, realizamos Avaliações de Impacto à Proteção de Dados Pessoais (DPIA), de modo a identificar potenciais riscos e definir controles proporcionais de segurança e governança, conforme previsto na legislação aplicável e nas diretrizes da ANPD.

Our website may contain links to other websites operated by other organizations. This Notice applies only to Skyone Sites and the Personal Data we process, so we encourage you to read the privacy statements on other websites you visit. We cannot guarantee the accuracy and content of the privacy policies and practices of other websites, even if you access them using links from our Site.

Furthermore, if you are linked to our Site from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party website; therefore, we recommend that you check their privacy policy.

Este Aviso de Privacidade pode ser atualizado periodicamente. A versão vigente é sempre a publicada nesta página.

Quaisquer alterações serão divulgadas neste Site, portanto, recomendamos que você consulte esta página periodicamente para se manter informado. Caso seja realizada alguma alteração relevante, vamos deixar isso claro neste Site.

Este Aviso de Privacidade foi atualizado pela última vez em 15 de janeiro de 2026.

Last updated on 15/01/2026.

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