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A global legacy with roots in Brazil
Founded in the Netherlands in 1960, Louvre Hotels Group has consolidated itself as one of the world's leading hotel chains. With the entry of the brands Golden Tulip and Royal Tulip in 2004, and the incorporation into the Jin Jiang International in 2015, the group underwent a significant transformation, positioning itself as the second largest global hotel conglomerate. In Brazil, the network expanded its presence with the Tulip Residence brand, reaffirming its commitment to innovation and hospitality of excellence.
The essence of service: the Louvre differential
For Louvre Hotels, hospitality goes beyond the stay. The welcoming and personalized service, known as the “Louvre de Bevre”, is one of the main differentials of the network. “Our employees treat guests with special care, ensuring memorable experiences. From areas to children to VIP services, our focus is on meeting the specific needs of each client,” explains Giselle Isidoro, IT manager at Louvre Hotels Group Brazil.
A partnership built with Faitec
The relationship between Louvre Hotels and Faitec began even before the network's incorporation into the global group. Initially, the focus was on organizing and centralizing operation data, but the network's exponential growth required a more robust solution. “Ancient infrastructure, despite constant improvements, has become insufficient to meet our demands,” recalls Giselle.
With the evolution of Faitec and the introduction of Skyone, the partnership gained new possibilities. “We know Skyone through Faitec, and since then we have noticed the platform's potential to solve our technological challenges,” says Giselle.
Integrated solutions for complex challenges
Skyone Autosky category together with Faitec's expertise, transformed Louvre Hotels technology operation. The project involved detailed planning and gradual implementation, which ensured a quiet transition to the hotels throughout Brazil.
- Operational stability : Old instability has given way to fluid and reliable operation, allowing check-in, check-outs and administrative routines without interruption.
- Data Security : The combination of Skyone and Faitec services brought advanced monitoring and robust protection, ensuring the integrity of information.
- Automation and Productivity : The new infrastructure reduced IT team's workload, releasing time for strategic initiatives.
“With Skyone and Faitec, our systems now work with high stability. This has provided a painless experience for our end users, which is essential in our operation,” says Giselle.
Safety as a strategic pillar
With the support of Skyone and Faitec, Louvre Hotels reinforced its commitment to cybersecurity. The partnership included advanced monitoring, evaluation and protection services, essential for mitigating risks in an increasingly demanding market. “Today, investing in security is vital. The integrated solutions we received added value to the operation and strengthened our positioning in the market,” points out Giselle.
A successful case in hospitality
Collaboration between Skyone, Faitec and Louvre Hotels Group Brazil exemplifies the impact of strategic partnerships on digital transformation. For the Louvre, this journey meant not only to overcome technological challenges, but also raise the level of excellence in the customer experience.
“It was a long but extremely satisfactory process. Today we operate with stability, efficiency and safety, and this allows us to continue innovating and growing in the hotel market,” concludes Giselle.
