Skip to content
Get to know the success case strong technology.
1. About the company
Fortes Technology , which already has 30 years of history, is a company specializing in the development of software for accounting management, people management, financial management and transport.
Through Fortes Academy, the company enables customers with courses and training aimed at boosting the career of technology professionals and making them experts in different solutions.
2. Challenges
Digital transformation requires companies that work with software development find new ways to promote, sell and deploy their solutions.
And in the case of Fortes, the challenge was very clear Cloud Vs. Structure. On-premises .
“ To make any movement with on-premises, we often need to score with the staff of IT or the entire team to do the first installation, which depends on a lot of agenda to make it happen. When we have the cloud, the process is different: there is already a ready setup, all that environment is prepared for it, and the software is already there in the cloud ,” says Felipe Roque, commercial director of Fortes Technology .
Thus, these were the main difficulties of the on-premise model:
- Concern to mark a schedule to install S software;
- Have every IT team available; and
- Depending on the speed of the internet to download software.
Since the implementation through the cloud is much more agile, it is reflected a quick delivery of the systems, with the anticipation of their use by the customer .
Pandemic scenario accelerates cloud use
We know that the context of COVID-19 pandemic impacted different types of businesses.
When strong technology was seen right now, he realized that he urgently needed an efficient cloud solution , even because Cross Selling's opportunity was already knocking on the door in an organic manner.
Customers were already coming with the demand for cloud because they knew they needed this feature to continue working.
3. Solution
To overcome the challenges, the solution found was to form the partnership with Skyone , ensuring that Fortes solutions were available through the cloud.
“ We started with Skyone in a very structured way. It was precisely at the height of the pandemic ” says Felipe.
This partnership led to the fluidity for the company's cross selling operation.
Before there was a single team that worked Cross-Sell and Up-Sell, but with the partnership Skyone it was necessary to separate operations due to the large volume of cross-Sell with the new cloud offer.
" Like any company, we went through a process of adaptation in the pandemic. But we can understand very speeding what our customers needed, we act extremely quickly so we could support them with pandemic or without pandemic, so that the moment they needed the strong we were together, delivering a more adherent cloud offer at that time, " says Felipe.
4. Results
With the possibility of cloud supply, sales increased in the pandemic and important results were achieved by the company:
Greater customer satisfaction
Using cloud, strong customers have gained both performance and experience. The result was the increase in satisfaction with the services, both for those who already operated in the cloud and for those with the on-premise structure and chose to migrate to the cloud .
In the case of on-premises, customers did not improve the infrastructure at the speed that was needed. Reflecting this was the drop in performance over time, as the cloud is very important for the maintenance of speed, providing important gains in everyday life.
In the case of customers who were on another cloud and went to Skyone, an improvement was observed not only in speed but also in the way this cloud is set. Customers have had an on-premise experience, but relying on the extra benefits of the cloud.
Increase in closing business in other locations previously not served
The partnership also facilitated the entry of Fortes in squares that had an expansion strategy.
“ We are a technology company that we already have a large market share in the North and Northeast, and when we decided to expand to the south and southeast we saw a different digital maturity. This makes our potential client already want a cloud offer, because he already knows the differentials, knows that investments are smaller, and he wants to have mobility to work ,” explains Felipe.
In large squares like Sao Paulo, Rio de Janeiro and Belo Horizonte, where many people already work in the home office model, this mobility, along with agility and ease of access , are the most important points for choosing a cloud offer.
Having this offer option has greatly facilitated the work of Fortes to offer more possibilities to customers and also to bring agility to their own internal operation.
Greater security with infrastructure and data
It is common to be concerned to put operations in the cloud. Most companies still believe that everything in hand, which is palpable, gives more security and control when we talk about information and data.
But when we have a great partner who guarantees this safety, we mitigate this risk. In Felipe's words, " the risk will exist anywhere, but if you do not have a good rear structure with firewalls and that guarantees speed ... Being in the on-premium structure is not the best business ."
Felipe also highlights the importance of having a safe infrastructure base:
“You need to have a customer data protection. Fortes software keeps a lot of information that is extremely sensitive to customers. So if there was no partner like Skyone, which supports and guarantees the protection of this information until the end, the company would be out of the market”.
How about doing as strong technology and expanding your offers as a Skyone partner? Just contact us here and ensure special partnership conditions!
