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Privacy Notice

DPO: Renata Mizés de Barros (email: dpo@skyone.solations)

We at Skyone are committed to respecting the privacy, protection and security of our users' personal data, in order to treat information collected in accordance with legislation related to personal data privacy and protection in Brazil, such as the General Personal Data Protection Law (LGPD). 

Thus, any information you provide us will be dealt with according to the limits set forth herein and under the applicable law. The same goes for the companies acquired by the Skyone group, which meet a rigorous program of adequacy to best practices and alignment with our corporate processes.

With this privacy warning we want to communicate to you objectively and transparently the following aspects:

In the exercise of its activities, Skyone conducts various treatment operations, and can be characterized as a operator or controller , always committed to seeking the best interest of personal data holders and respecting their rights based on current legislation, especially LGPD:

Carrier

For example: In relation to your customers, Skyone acts as a personal data operator when treating personal data according to customer lawful instructions.

Term/expression
Meaning
National Data Protection Authority (or ANPD)
Public Administration body responsible for the supervision of compliance with LGPD provisions throughout the Brazilian territory.
Personal data
Any information capable of identifying an individual, directly or indirectly.
Sensitive personal data
Any personal data concerning racial or ethnic origin, religious conviction, political opinion, union affiliation or religious, philosophical or political organization, as well as given to health or sex life, genetic or biometric data.
DPO (or in charge)
Professional responsible for acting as a communication channel between Skyone, the holders and the ANPD. Its main objective is to ensure that Skyone is in accordance with laws and rules regarding privacy and data protection.
GDPR
General Law on Personal Data Protection (Federal Law No. 13.709/2018)
Privacy by design
Privacy Since conception is the principle of LGPD that requires that personal data protection be thought from the beginning of any company project, system, or process - not just after it is already in operation. This means planning and adopting preventive measures to ensure the right security and use of data from the first moment.
Third parties
Any individual or legal entity that Skyone relates or relates to. This includes but is not limited to service provider, supplier, consultant, partner, third hired or subcontracted, regardless of formal contract or not, including the one who uses the company's name, provides materials, interacts with civil servant, the government or other third parties on behalf of Skyone
Holder
Individual to whom personal data refer.
Treatment
Any activity performed with personal data, such as collection, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, updating, communication, transfer, sharing, diffusion or extraction, according to Art. 5०, X, of LGPD.

This warning applies (i) to Skyone individual and legal clients; (ii) to all third parties, whether they are individuals or legal entities that work for or on behalf of Skyone in operations involving personal data processing; and (iii) to visitors from our websites and users of our platforms.

This privacy warning is also valid for the websites:

https://www.skyone.solations 
 https://www.skyone.cloud 
 https://support.skyone.cloud/ 
 https://latasporte.skyone.cloud/
 https://sporte.skyone.cloud/

Our services have not been conceived and are not intended to be used by children under 18. For this reason, we do not collect or voluntarily request information from under 18 on the forms available in our services. Thus, if we may receive information we will exclude it and do not keep it on our bases.

If it has been suspected that a minor under 18 is using Skyone services, an email may be sent to: dpo@skyone.solations.

With the purpose of respecting your privacy, we understand that any and all personal data processing must be limited to the minimum necessary, in a pertinent and proportional manner to allow the intended purpose to be performed.

Therefore, the personal data we collect about you will vary according to the relationship you have with us, ie customer, consumer, visitor, partners, among others.

Below, grouped into categories, we present the main personal data that can be treated by us:

  1. Registration data: may include name and surname, date of birth, gender, ID, CPF;
  2. Qualification data: may include residential/commercial address, area/department, nationality, affiliation;
  3. Contact Data: may include landline or mobile phone and personal and/or professional emails, information related to eventual user support service;
  4. Professional data: may include profession, workplace, position, professional history;
  5. Financial data: checking account, bank branch or other means of payment used to hire our services;
  6. Social Network Data: Social Network Profiles you use to interact with us, especially LinkedIn, Instagram, Threads, Tik Tok, Youtube and Facebook;
  7. Attributes associated with your electronic devices: IP, user, access provider, operating system, browser (type, version, enabled options and installed plug-ins), video settings (size/resolution and number of color), access date and time and pages seen through cookies.

The information we dealt with may have been provided directly by you to Skyone, by third parties or even automatically collected through our platform and other channels.

Let's better understand each of these data collection situations?

  • Information provided directly by you

From the beginning of your interaction with us, you voluntarily make information available to you. For example, when you contact us through social networks or publicly mark us in an event in an event. Either when you drive one of the service and support channels, or want to talk to one of our experts. Still, when you interact with the content of our platform, you register for participation in a selection process on our site or subscribe to the receipt of our newsletters .

  • Information obtained from third parties

In specific cases, we can also receive some of your personal data through third parties. For example, information provided by Skyone contractors, such as employers, consultants, service providers or suppliers who help us offer you better and better products and services.

  • Information obtained automatically

In some situations, we can also automatically collect personal data through the devices you use to access our platform. This information helps us generate access statistics and thus know our audience better. This is important for us to improve our platforms and services and adapt them to the most diverse audiences. Some of these data can be collected through cookies or similar technologies, as we will explain in a specific topic.

  • Information available publicly

There is also the possibility of collecting your information available publicly and on social media (such as LinkedIn, Instagram, Threads, Tik Tok, Youtube and Facebook ).

Thus, from the collection, we can use your information for various different purposes. Next, we list our main purposes, as well as the main data groups used:

Personal Data Category
Purposes
Legal basis
Registration data; Qualification data; Contact data; Financial data.
Enable a service/product requested by you.

We will treat your data so you can provide the service/product you purchased.
Execution of Contract
Registration data; Contact data; Financial data.
Execute a contract that you have entered into with us or perform pre-contractual steps

If you are a party to a contract with Skyone, or represent a company in a hiring, we will handle your data for the conclusion and execution of the contract, to ensure the work and the respective payment.
Execution of Contract
Registration data; Qualification data; Contact data.
Communication

• We can handle your personal data to respond to your requests or other interactions with us, such as email, chat or other tools of our websites.

• Forward relevant warnings about our activities such as address changes and corporate configuration.

• Forward updates that impact your relationship with us in respect of transparency, for example updates of this privacy warning.
Legitimate interest or execution of contract
Registration data; Qualification data; Contact data.
Comply with our legal or regulatory obligations

Your personal data may be used to comply with our obligations provided by law and/or regulations of government agencies and orders or requests from tax authorities, judiciary and/or other competent authority. For example, we can handle personal data to issue invoices.
Compliance with legal or regulatory obligation
Registration data; Contact data
Allow regular exercise of our rights

Even after the end of your relationship with us, we can treat some of your personal data to exercise our rights guaranteed by law, including as evidence in legal, administrative or arbitral proceedings.
Regular exercise of rights
Registration data; Contact data; Social networking data; Attributes associated with their electronic devices.
Enable activities necessary for Skyone

We can also handle your personal data in activities such as: improvements in our products and services, research and questionnaires, event promotion, gift sending, relationship with our customers and partners, company analysis and performance reports and internal consultations. In Skyone's interests support activities, we will always observe the limits of your expectation and the processing of personal data will not be given to the detriment of your fundamental interests, rights or freedoms.
Legitimate interest
Registration data; Contact data; Professional data.
Recruitment and Selection

We can handle your personal data to receive your application (including through specialized websites), analyze your resume, check your skills, curriculum information, and whether or not you meet the specific vacancy requirements you apply, as well as to follow up the selection process, when applicable, in situations such as telephone or email contact and schedule.
Legitimate interest
Registration data; Contact data; Social networking data; Attributes associated with their electronic devices.
Formation of profiles of interest

We can analyze your personal information your personal data to create a profile of your interests and preferences so that we can adapt and direct our communications timely and relevant to you. We can make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and economical with our resources and reduces the risk of receiving information considered inappropriate or irrelevant.
Legitimate interest
Registration data; Contact data; Social networking data; Attributes associated with their electronic devices.
Advertising

We will only send marketing communications by email, text and telephone if you have explicitly provided your prior consent. You can choose to delete your data from our marketing communications at any time by clicking on the registration cancellation link at the end of our marketing emails or in cases of text and telephone calls and calls
Consent

Cookies are text files that can be stored on your electronic devices when you visit our sites. We use this tool for different purposes, such as generating access statistics and improving your experience on our sites.

Listed below for the types of cookies used and their purposes:

Cookie type
What do they do?
Necessary/essential
Enable the proper functioning of our websites as well as to allow you to make use of all available features.
Performance/Analysis
They help us understand how visitors interact with our websites, providing information about the areas visited, visiting the platform and any problems eventually encountered.
Functional
Let us remember your previous choices, such as navigation language. They are responsible for providing a personalized experience.
Marketing/Advertising
Used to provide more relevant and specific content for your interests. They may also be used to advertise with greater direction or limit the number it is conveyed. Also, they allow measuring the effectiveness of a campaign launched.

We highlight that the necessary cookies are essential for the normal functioning of our websites. This means that if you oppose the use of this tool, this may imply the unfeasibility of your experience or suspension of your access.

You can manage your preferences at any time through our cookie banner or through our tool available at: https://skyone.solations/pb/cookies/

We only maintain your personal data for the time required to achieve the purpose, and the time for retention can be determined by contractual and legal considerations.

We will keep your information while you are a Skyone Solutions customer and for the time required to meet our legal requirements or internal determinations. The period during which data are stored varies according to the purpose for which they were collected and if there is no specific legal requirement, it will observe the hypotheses provided for in applicable legislation.

We review our retention periods regularly.

We do not share your personal data with third parties for marketing purposes.

However, we can disclose your personal data to third parties in order to reach the other purposes set forth in this notice. These third parties may include:

  • Skyone Economic Group companies, so that we can provide our services and evaluate the efficiency of our service;
  • Business partners and service providers, to enable the performance of communication channels, as well as supply of structure necessary for the viability of our services;
  • Hypotheses of any corporate operation, such as merging, acquisition, split and incorporation operations;
  • Administrative and judicial authorities when necessary to comply with a legal obligation or to assist in the investigation of suspicious or illegal activities; and
  • Law firms, legal advisory and other legal representatives when necessary to defend Skyone's interests in administrative, arbitral or judicial procedures

 

When we will share your personal data in the above situations, we use contractual instruments to ensure that any third party that receives them ensures proper protection.

Skyone adopts, whenever applicable, governance measures that include impact assessments on personal data protection (DPIA), reinforcing our commitment to the Privacy by Design and the adoption of technical and organizational controls proportional to the risks involved, identifying, evaluating and mitigating risks before starting processing.

Skyone may even revise and update these evaluations periodically according to technological evolution and changes in the context of operations.

All personal data is stored in systems located in Brazil, the United States, Germany and other regions such as Asia (including India and Saudi Arabia), when applicable, observing the proper levels of data protection required by applicable legislation. We can also relocate and store these systems in any other country that offers a degree of proper personal data protection or observes the safeguards provided for in the LGPD and, when applicable, in GDPR, and always keeping them under our supervision and safely. All transfers will observe the principles of purpose, necessity, security and transparency, ensuring the rights of data holders.

In situations where we need to share personal data with a third party located outside Brazil, including Skyone Group companies, as well as ensuring the security and protection of personal data through contract, Sky, One will use one of the legal hypotheses of international transfer authorized by applicable legislation, in particular those provided for in articles 33 and following the general law of personal data protection (Law No. 13.709/2018) and International Data Transfer Regulation of ANPD (CD/ANPD Resolution 15/2024). 

When applicable, Skyone will also observe the obligations provided for by the General European Union Data Protection Regulation (GDPR), including the application of approved standard contractual contractual clauses, additional contractual guarantees and respect for the rights of holders resident in the European Union.

Whatever the relationship you choose to establish with Skyone you have ensured all rights related to your personal data provided by law, including:

  • Confirmation and access rights. You have the right to confirm what data your treaties and request access to what we have about you. You also have the right to request a copy of the information we have about you, and we will provide you unless legal exceptions apply. To access your information, send a description of what you want to see and proof of your identity so that we can validate and return with your information.
  • Right of correction of incomplete, inaccurate or outdated data. You have the right to have your personal data corrected if you are incomplete, inaccurate or outdated. The accuracy of your information is important to us, so we are working on ways to make you easier for you to review and correct the information we have about you.
  • Anonymization, blocking or elimination of unnecessary, excessive or treated data in non -compliance with legislation. You have the right to ask us for anonymization, blocking or elimination of unnecessary, excessive or treated data in disagreement with the legislation.
  • Right of elimination and/or revocation of consent. You can ask us to delete your personal data treated with your consent. In some cases, it will be necessary to maintain this information, such as compliance with legal or regulatory obligation or maintenance of anonymous data.
  • Portability right. You can ask us to send your personal data to another service provider.
  • Right to oppose. You have the right to oppose treatment where we use your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.
  • Right of information from public and private entities. You have the right to obtain information about public and private entities with which we have made the shared use of your data.

    We can be required to ask for more information and/or evidence of identity. We will strive to fully respond to all requests within the period provided for in applicable law. However, if we are not able to do so we will contact you explaining any reasons for the delay.
    Requisitions involving personal data and/or documents from other holders will not be met, except by power of attorney, parental power or other hypothesis that authorizes the exercise of another holder's right.
    It is important to inform that under specific circumstances it is possible that your request is not met. In these cases, we will explain the reasons that justified the non -service.

If you do not want to receive direct marketing communications and have any questions regarding your data processing, or want to exercise your rights as a starter, you can send your request through the form available at: Skyone.solations/

We are committed to putting it in controlling your data at any time, as follows:

 

To this end, we ask you to identify yourself and indicate which right you want to exercise. If you have any questions, do not hesitate to contact us.

  • We have internal policies and procedures that determine how personal data should be treated by Skyone. These guidelines aim to ensure the proper and lawful treatment of the personal data we have.
  • When you provide us with personal data, we take measures to ensure that appropriate technical and organizational controls are in force to protect them.
  • Any sensitive personal data eventually treated is protected with 128 -bit encryption software in SSL and stored with cyber security systems.
  • As soon as we receive your information, we make our best effort to ensure your safety in our systems. It is worth mentioning that where we have given (or where you have chosen) a password that allows you to access certain parts of our platform or on our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

In addition to these organizational and governance measures, we adopt several others of a technical nature that ensure even greater security to your personal data, such as:

  • We maintain processes of detection, resolution, prevention and reduction of the occurrence of privacy incidents, data protection and cyber security, providing increasingly reliable, available, and intact computational environments;
  • We adopt processes that include, but are not limited to: scan of vulnerabilities of the external and internal surface; scan on Dark Web; Application of softwarePatches; Operating System versions updates; Database versions updates and; Scanning and mapping of open doors;
  • Analysis and management routines associated with monitoring and security events alerts using XDR (Extended Detection and Response) technology.
  • Strict control of personal data processing, including access limitation, and password protected access;
  • The existence of an information security program;
  • Performing segregation of access to personal data;
  • Guidelines for password protection; and
  • Access to services exclusively by secure networks.

 

In line with our commitment to privacy from conception by design , before implementing any high -risk treatment systems or processes, we make impact evaluations on personal data protection (DPIA) to identify potential risks and define proportional security and governance controls as provided for in applicable legislation and ANPD guidelines.

Our site may contain links to other sites managed by other organizations. This warning applies only to the Skyone sites and the personal data we dealt with, so we encourage you to read privacy statements on other sites you visit. We cannot guarantee the veracity and content of privacy policies and practices of other sites, even if you access them using links to our site.

Also, if you are linked to our site from a third party site, we cannot be responsible for the privacy policies and practices of owners and operators of this third party site; Therefore, we recommend that you check their privacy policy.

Any changes we can make to this warning in the future will be posted on this site, so please check this page periodically to ensure that you are aware of any changes. If we make any significant change, let's make it clear on this site.

This privacy warning was last updated on May 21, 2025.

Last update in 21/05/2025.

Head quarter 

Av. das Nações Unidas, 12399 – 14th Floor
Brooklin Novo – São Paulo, SP, 04578-000

SP Support: +55 (11) 2193-1961
MG Support: +55 (31) 3956-0516
RJ Support: +55 (21) 3828-0155

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